Below are some common questions our clients ask before purchasing our services. If you have other questions, please contact us through our support system.

Pre-Sale Questions

Q: Are you the author of all services and products offered here?

A: Yes, all products and services on this website are created and offered by MAK Digital Design. We are a top-rated SEO and development company specializing in bespoke eCommerce solutions, with over a decade of experience in creative innovation, development, marketing, and strategic insight.

Q: How can I purchase your services or products?

A:

  1. Determine your platform: We specialize in various eCommerce platforms, including BigCommerce, Shopify, Magento, and WooCommerce.
  2. Browse our offerings and select the service or product that best fits your business needs.
  3. For most of our services and products, you can add them to your cart and purchase directly from our website.
  4. Some of our templates may be available on the BigCommerce marketplace, where different purchasing processes may apply.

Q: Do you offer refunds?

A: We have a specific refund policy in place. You can find detailed information about our Refund Policy on our website.

Q: Do you offer free trials?

A:

  • For most of our services and custom development work, we do not offer free trials due to the bespoke nature of our work.
  • For templates purchased from the BigCommerce marketplace, we offer an Unlimited Free Trial. You can test our themes before purchase.

Product and Service Questions

Q: What does "Single Domain License" mean?

A: A Single Domain License allows you to use the purchased item for a single website or store. If you need to use our products on multiple stores, you'll need to purchase a license for each.

Q: Do I get free updates in the future?

A: Yes, we offer Lifetime Free Product Updates for our themes and templates. This ensures you always have access to the latest features and fixes. You can re-download your purchase at any time.

Q: Do you offer Installation Services?

A: Yes, we provide professional installation services. You can find more information about our Installation Service on our website.

Q: What are your response times and support policy?

A: We strive to monitor emails and tickets throughout our business hours. However, due to different time zones and inquiry volumes, response times may take up to 24-48 hours, Monday through Friday, with a target of 24 hours.

Business Hours:

  • Monday - Friday: 08:00 AM to 05:30 PM (GMT+7)
  • Saturday - Sunday: Closed

Before contacting support, we recommend reviewing the documentation provided with your purchased item, as it often contains answers to common questions. Each template includes detailed documentation and instructional videos.

You can find more information about our Support Policies on our website.

Q: Do you offer custom development services?

A: Yes, we specialize in custom eCommerce development. Our services include custom web design, responsive design, user experience (UX) design, eCommerce development, mobile development, and API integration.

Q: What platforms do you work with?

A: We are certified partners and experts in multiple eCommerce platforms, including BigCommerce, Shopify, Magento, WooCommerce, and Volusion.

Q: Do you offer digital marketing services?

A: Yes, we provide comprehensive digital marketing services, including Search Engine Optimization (SEO), Conversion Rate Optimization (CRO), Pay-Per-Click (PPC) Advertising, Affiliate Marketing, and Content Marketing.

For any additional questions or concerns, please don't hesitate to contact our support team.

Q: What sets MAK Digital Design apart from other eCommerce solution providers?

A: MAK Digital Design stands out due to several key factors:

  1. Platform Agnostic Expertise: We're certified in multiple platforms including BigCommerce, Shopify, Magento, Volusion, and WooCommerce.
  2. API Integration Specialists: We excel at seamlessly integrating third-party services and tools.
  3. Data & Analytics Mastery: We provide advanced analytics, A/B testing, and reporting solutions.
  4. Creative Branding Solutions: We tailor content and visual strategies that resonate with your target audience.
  5. Award-Winning Team: We've received numerous industry recognitions, including the BigCommerce Stellar Integrator Award and Partner of the Year.

Q: What industries do you serve?

A: We have extensive experience across various industries, including but not limited to:

Q: Can you handle complex eCommerce projects?

A: Absolutely. We specialize in handling complex eCommerce projects, including:

Q: Do you offer ongoing maintenance and support after the initial development?

A: Yes, we offer Managed Services that include:

  • Web Hosting: Reliable hosting solutions tailored for eCommerce platforms.
  • Maintenance & Support: Ongoing maintenance to ensure site stability and optimal performance.

Q: Can you provide examples of your work?

A: Yes, we have an extensive portfolio of successful projects. Some notable examples include:

  • PoolandHotTubDepot.com: Re-platforming & SEO optimization resulting in significant traffic and conversion increases.
  • LongIslandWatch.com: Website redesign & migration to BigCommerce, enhancing mobile usability and sales.
  • PhastekPerformance.com: Website overhaul & data migration, leading to increased revenue and customer loyalty.
  • NDZPerformance.com: Custom web design and API integration for seamless multi-channel sales.

Q: What partnerships do you have that benefit your clients?

A: We have strategic partnerships with leading eCommerce and technology providers, including:

  • BigCommerce (Certified Developer)
  • Shopify (Accredited Expert)
  • Magento
  • WooCommerce
  • Volusion
  • Brightpearl (Industry-leading operating system for retailers)
  • Fast Simon (AI-powered conversion optimization)
  • Algolia (AI-driven site search and discovery solution)

Q: How do you approach a new eCommerce project?

A: Our approach to new projects follows a comprehensive process:

  1. Discovery & Planning: We conduct a thorough analysis of your needs, industry trends, and competitors.
  2. Design & Development: We create visually captivating, responsive, and functional websites tailored to your brand.
  3. Marketing & Optimization: We develop customized digital marketing strategies to improve your online presence.
  4. Launch & Support: We ensure a seamless go-live process and provide ongoing support and maintenance.

Q: Can you help with improving our store's search engine rankings?

A: Yes, we offer comprehensive Search Engine Optimization (SEO) services. Our data-driven strategies are designed to increase your organic traffic and improve your search engine rankings. We also provide content marketing services to enhance your online visibility and engage your target audience effectively.

Q: Do you offer services to optimize our conversion rates?

A: Absolutely. We specialize in Conversion Rate Optimization (CRO). Our team analyzes your user journeys and implements strategies to enhance the customer experience and drive conversions. This includes optimizing site structure, improving user interface design, and implementing effective call-to-action elements.

For any additional questions or concerns, please don't hesitate to contact our support team.

!