Ask away, we're here to help!
Here are answers to some common questions our clients have before purchasing this product. If you have any additional inquiries, feel free to
email us.
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Is your add-on fully compatible with BigCommerce Stencil?
Yes, it is.
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Do you offer free trials?
Unfortunately, we do not offer a trial app to test our add-ons before purchase. Our add-ons involve custom development work, not pre-packaged solutions. After you purchase, we will begin installing the add-ons in your store to ensure compatibility with your theme as described.
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Do you offer refunds or exchanges?
Please refer to our Refund Policy for more information.
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What is a Single Domain License?
Single Domain License allows you to use the purchased BigCommerce theme and/or extension on a single domain (website). All of our BigCommerce themes, templates, and add-ons come with a Single Domain License. If you need to use the themes/add-ons on multiple domains, you must purchase additional licenses.
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Where is the add-on package I just paid for?
Our BigCommerce Add-ons/Apps are installed by our Technical Team. Simply providing the code file does not guarantee proper functionality, as our add-ons are custom development works, not pre-packaged solutions. Compatibility with your theme is also crucial, which is why we include Free Installation Service as part of our policy.
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You cannot grant us access to your site
1. Create a demo store with your theme installed. Provide us with admin access to install the add-on on your demo store, and we'll highlight the code we've added for your review.
2. Send us the latest version of your theme, and we’ll install the add-on on our demo store. Once the add-on is integrated, you can review it on the frontend, and we’ll return the updated theme source to you.
3. We can install the add-on on the latest Cornerstone Based theme in BigCommerce, then share the theme source with detailed notes on the code files we’ve incorporated for your review.
